Accessibility statement for www.uhdb.nhs.uk

University Hospitals of Derby and Burton NHS Foundation trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

This accessibility statement applies to the University Hospitals of Derby and Burton NHS Foundation Trust website.

This website is run by University Hospitals of Derby and Burton NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and contrast levels.
  • zoom in to enlarge text.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • listen to most of the website using a screen reader, including the most recent version of ReachDeck (available at the top of our website).
  • translate content into different languages.


We’ve also tried to make the website text as simple as possible to understand. AbilityNet > has advice on making your device easier to use if you have a disability.
 

How accessible this website is:

We know some parts of this website are not fully accessible:

  • Reading PDFs and other documents.
  • Some of our embedded videos do not have captions.
  • The main menu at the top of our website takes up a large space when zoomed in to 400% view.
  • We link to third-party websites which we know are not fully accessible.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 14 days. If you cannot view the maps on our 'find our hospitals' pages >, call or email us for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you encounter any accessibility issues with this website, or require information in a different format, please let us know at uhdb.digitalcomms@nhs.net.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS >).


Contacting us by phone or visiting us in person

Find out how to contact us by visiting our 'Contact us' page >. If you'd like to visit us in person, and you'd like a British Sign Language (BSL) interpreter present, please contact us before your visit.


Technical information about this website’s accessibility

University Hospitals of Derby and Burton NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 > AA standard, due to the non-compliances and exemptions listed below. There are some areas that we need to fix and are working to do so.


Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now. If you find something that does not work that we missed, please contact us.

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

  • We are aware that a number of our downloadable documents are currently not fully accessible. Some documents do not contain page titles (WCAG 2.4.2 Page titled) and other elements needed to make them fully accessible. Please contact us to request an alternative version of a document you can't read.
  • We link to third-party websites which we know are not fully accessible. Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:
    • Links to non-UHDB websites.
    • Content hosted on other websites, such as social media sites.


Disproportionate burden

We are aware that a number of our downloadable documents are currently not fully accessible. Some documents do not contain page titles (WCAG 2.4.2 Page titled) and other elements needed to make them fully accessible.

We believe it would be a disproportionate burden for the Trust to rectify the issues with the documents on our website when we take into consideration the monetary cost and the working hours involved, given that there will be hundreds of documents that would fail a test. We've also weighed this decision against the amount of accessibility enquiries we have received by website users. We consider it to be a poor use of limited staff time, given the little evidence of demand for these documents to be made fully accessible by our website users. 

We will make another assessment when the supplier contract is up for renewal, likely to be in 2024.


Content that’s not within the scope of the accessibility regulations

Reading PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix or replace Trust Board papers or press information published prior to September 2018.

From April 2024, the Trust will put in place a process whereby documents are checked for accessibility compliance before being uploaded to the website, and accessibility training is provided to teams who regularly provide documents to upload. This will include installing assistive accessibility software on selective laptops across the Trust and providing content in HTML format wherever possible.

Please contact us at  uhdb.digitalcomms@nhs.net to request an alternative version of a document you can't read.


Some of our embedded videos do not have captions

We are aware that a small number of our videos do not currently have sub-titled captions. We are working to rectify this issue; however, we do not plan to add captions to existing videos that aren't essential to us providing a service. If you want to access a video that doesn't currently have captions, please get in touch and let us know by emailing  uhdb.digitalcomms@nhs.net.

We are working towards ensuring that any new videos we publish will meet accessibility standards.


What we’re doing to improve accessibility

We have regular accessibility audits on our website and update this statement to reflect further improvements. We also have assistive software available on every page on our website. ReachDeck toolbar is a web accessibility toolbar > and provides instant access to supportive features that allow you to personalise how you access our content. This includes translating content into different languages.

The ReachDeck toolbar icon appears on every page of our website. Just click on the icon and the toolbar appears.


Accessibility tips

How do you change the font size used on the website?

You can visit AbilityNet, their website explains to users how to make text larger on your computer.  Visit the AbilityNet website >.


How do you change the font colours used on the website?

You can change your contrast colours using the accessibility menu at the top of our website. Alternatively, to ignore font and background colours in Internet Explorer on a PC, choose Internet options from the Tools menu at the top of the window. On the general tab of the window that appears, click the Accessibility button. This takes you to a menu where you can choose to ignore the way the page is formatted. To set your colour and font preferences, return to the Internet options menu and use the Colours and Fonts buttons.


How do I navigate the site without a mouse?

Use your arrow keys to scroll up or down the page. You can use your Tab key to move between links, and press Return or Enter to select one. To go back to the previous page, use the Backspace key.


What formats are downloadable documents provided in?

Downloadable documents on the UHDB Trust site are provided in a variety of formats. The most common are PDF, Word and Excel. If you require a document in an alternative format, please contact us at  uhdb.digitalcomms@nhs.uk.


What if I don’t have the software to open the document?

Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available from the Adobe site.
 

How do I save documents to my computer?

If you have a PC, right-click on the link to the document. If you use a Macintosh, hold down the mouse button over the link. In both cases, a popup menu will then appear. Scroll down the menu and click on ‘Save target as’. You will then be asked to choose a folder on your computer where you can save the document.

Some browsers such as Firefox and Chrome automatically download documents to your computer when you open them.


Preparation of this accessibility statement

This statement was first prepared on 5 October 2019. It was last reviewed on 14.8.2023.

This website was last tested on 19.7.2023. The test was carried out by Government Digital Service (GOV.UK). You can read the full accessibility test report > if you'd like to know more about the test, and the issues that were resolved.

When we decide on a sample of pages to test for accessibility during in-house auditing, we choose 5 pages at random from the website site map. These pages are then tested against the Axe Accessibility Testing Tool > by the Trust's Communications team, and issues are resolved where possible.