Audiology at Queen's Hospital Burton

Audiology at Queen’s Hospital Burton provides a comprehensive service for those who have difficulties with hearing or tinnitus.

Please inform us if there is anything we can do to accommodate your needs during your audiology appointment, or if an interpreter may be required.

Key contacts and department locations

Contact information

Generic email: uhdb.burtonhearingaidcentre@nhs.net
Telephone: 01283 593014
Mobile: 07974254314 (text messages only)


 Postal address

Audiology Queen's Hospital Burton
Reception B, Floor 1
Belvedere Road
Burton on Trent
DE13 0RB


Additional clinics

  • Royal Derby Hospital, Head and Neck Outpatients, Kings Treatment Centre, Level 2, Uttoxeter Road, DE22 8NE
  • Florence Nightingale Community Hospital, Derby, DE1 2QY
  • Sir Robert Peel Community Hospital, Plantation Lane, Mile Oak, Tamworth, B78 3NG
  • Samuel Johnson Community Hospital, Trent Valley Rd, Lichfield WS13 6EF
  • Heanor Memorial Health Centre, Ilkeston Road, Heanor, DE75 7EA
  • Ilkeston Community Hospital, Heanor Road, Ilkeston, DE7 8LN
  • St. Oswald's Hospital, Clifton Road, Ashbourne, Derbyshire, DE6 1DR
  • Long Eaton Health Centre, Midland Street, Nottinghamshire, NG10 1RY

 

Hearing aid services, repairs, retubing, and battery information

Patient information leaflet

Download Hearing Aid service at Queen's Hospital Burton [pdf] 306KB

 

Repair services

Hearing aid repair services can be accessed using the below options:

  • Booked repair service

    Please email uhdb.burtonhearingaidcentre@nhs.net, or call 01283 593014 to arrange a hearing aid repair appointment. We no longer have a walk-in repair clinic; all repair appointments must be pre-booked.

  • Swiftqueue

    You can book hearing aid service appointments via Swiftqueue >. Once you have created or logged into your account, please click on the 'book appointment' button, and follow the steps to complete your appointment. If you need support, please email  uhdb.burtonhearingaidcentre@nhs.net.

  • Postal repair service

    Please post your hearing aids to the address below:

    Audiology Queen's Hospital Burton,
    Reception B, Floor 1
    Belvedere Road
    Burton on Trent
    DE13 0RB

  • Drop off repair service

    You can drop your hearing aids off between 9am - 4pm at one of the following drop-off points, and we will inform you when they are ready to collect:

    Audiology Reception, at Queen's Hospital Burton
    Outpatients Reception, at Samuel Johnson Community Hospital
    Minor Injuries Unit Reception, at Sir Robert Peel Community Hospital


Hearing aid battery collection points

Hearing aid batteries can be collected locally, free of charge.

Download hearing aid batteries collection points [pdf] 143KB

 

Retubing your hearing aids at home

To request for new tubing, please download the audiology tubing or battery request form [docx] 188KB  and email it to uhdb.burtonhearingaidcentre@nhs.net , or call 01283 593014.

If you would like instructions on how to change the tubing, please make a note of this on the request form. You can also find instructions on managing and maintaining your hearing aids [pdf] 141KB.

Video consultations

We are now able to offer ‘remote’ online video consultations for select appointments.

Get information on our video consultations >

Video consultation is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money (by not having to travel to and from appointments) and brings care closer to home.

However, if you require a hearing test, impressions for new moulds or a hearing aid repair/service, then we will arrange a face-to-face appointment.

PVP shunts, pacemakers and ICDs

Please inform us prior to, or at the beginning of your appointment if you have a PVP shunt, pacemaker, or ICD, so that we can safely adapt the appointment and avoid altering their function.

Additional support

Loop system, environmental aids and hearing aid accessories

A loop system (also known as telecoil) may help you hear better in a public area and can also be installed in your home for your TV. There are other environmental aids and accessories that may help enhance your hearing.

Accessibility resources

British Sign Language (BSL)

Useful apps

 

Access to work

If you have hearing difficulties at work, you may be entitled to hearing aid accessories or other support through the ‘Access to Work’ scheme.

For more information, please visit the GOV.UK website (opens in new window) >

 

Additional support

Living with tinnitus and/or hearing loss can have an impact on our mental health. There are many organisations that can help with this.

Download additional support organisations for audiology [docx] 15KB