Online Patient Portal - Patients Know Best

If you are due to receive treatment from the Trust and wish to claim your PKB record, you can simply use your NHS login details to verify your identity and create your PKB record.
 

Register for Patients Know Best using NHS Login (opens in new window) >
 

You will be directed to the NHS login sign in page.

• Enter your email and click ‘Continue’.
• Enter your NHS login password and you will be sent a One Time Password (OTP) to your mobile phone.
• Enter the OTP and click ‘Continue’.
• You will now need to agree to share your NHS login information with PKB.
• You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address and to accept both the User Agreement and Privacy Policy for PKB.
• Complete the form and click ‘Next’ and you will be signed into PKB with your NHS login.

After registering you can use PKB via the NHS App. You can find more instructions about how to access this on PKB’s manual (opens in new window) >.

In this video we not only explain what Patients Know Best is, but also explain why it was created, by who and how it empowers people to manage their health, whether they are healthy or not.

Yes. Patients Know Best (PKB) is a software provider selected by University Hospitals of Derby and Burton NHS Foundation Trust to provide a patient portal. The PKB portal meets NHS requirements for health record systems and is fully compliant with the General Data Protection Regulation (GDPR).
 

Yes. This is an online service and will require you, or a carer, to have regular internet access to receive your correspondence via the portal and to use the additional features.

Once you have registered, future correspondence from the Trust will start to be available within the portal such as appointment letters.

There are still some departments within the Hospital which are yet to use the Trusts electronic mail provider and there may also be times where you need to receive additional items such as hearing aids or leaflets – on both of these occasions you will receive your letter in the post instead.

In order to register to the Portal, you will need to have an email address that is unique to you i.e. not an email that is shared with anyone else.

If the carer or family member already has a PKB record, they can ask for access via the sharing section in PKB. If they have never used PKB before the patient or their clinicians can invite the carer to the record. If you are in England and Wales, you can create your own record using NHS login (opens in new window) >.

To invite the carer, a patient or a professional when in the patient record, needs to go to Sharing > Friends/Family and click ‘Add carer.’  Once the form is completed, an invitation will be sent to the carer’s email address.

The portal is an optional service to provide choice to patients who wish to interact with the hospital in a digital format, and requires you to ‘opt-in’. If you do not wish to use the portal, you can ignore this invitation and will continue to receive your hospital correspondence in the usual way. This will not affect the care that you receive from the Trust.

You can also change the word ‘opt-in’ to register.

We are unable to add any information until you have registered.

Once you have registered, your correspondence will start to become available. In the meantime you can add your own information, such as tracking your symptoms or recording any medication you take.

If you are concerned that your personal information is incorrect, you will need to contact your GP practice to change your information as this can only be changed at source. This is then automatically updated in the portal when you are next booked an appointment.

No, there are no costs to you as a patient as the portal is being funded by UHDB. The Trust will recoup the costs through a reduction in paper and postage expenses as a result of correspondence being sent digitally.

Your invite contains two security codes to ensure that only you can register for your account. Limiting the time that these codes can be used helps to enhance the security of the portal. If your invite and access codes have expired, you can still register for your PKB account using NHS login (opens in new window) >. You can also contact the PKB support team (opens in new window) >.

Further developments are currently in progress and we hope that this feature will be available on the portal in the coming months.

Please e-mail PKB directly on: help@patientsknowbest.com

For all other issues, including resetting passwords and deregistering accounts, please contact the Portal enquiries team on telephone number 01332 783474, between 9am - 4pm, Monday to Friday.