Jobs in Patient Experience
Latest news from Patient Experience
Colleague who has improved patient experience with fantastic translation technology recognised with award
A colleague whose innovative thinking has led to the delivery of groundbreaking new technology, which is improving patient experience and reducing appointment cancellations for patients whose first la...
University Hospitals of Derby and Burton rated in top 20 trusts nationally by patients for overall hospital experience
Patients who have stayed overnight in UHDB hospitals have rated their overall experience as being in the top 20 acute trusts nationally, according to the results of a national survey. ...
Why join us in Patient Experience?
You'll have lots of opportunities to influence service improvements across the Trust, and be able to work with a wide range of stakeholders.
No day is ever the same, and you'll hear a variety of experiences from patients and the public. You'll get to hear all the best experiences, where we’ve really made a difference to that person’s life, and you'll also have the opportunity to help someone who has been through a difficult experience or needs support.
Complaints
We have strong links with national bodies such as the Parliamentary & Health Service Ombudsman and have hosted national conferences.
We are an early adopter site for the new NHS Complaint Standards and are incorporating these into a Trust wide improvement project.
We are a welcoming team, passionate about their subject, and getting things right for complainants.
The team
- Two team leaders
- Three complaints officers
- Three administrators
- Two meetings coordinators
- Senior secretary
Patient Advice and Liaison Service (PALS)
We are the first point of contact to advise and support patients and families with queries and concerns. As a result, no two days are the same.
Our innovative team continually looks for ways to enhance the service we provide, such as new intuitive telephone systems and website chat facilities.
The team
- PALS manager
- Two team leaders
- Five PALS officers
- Three administrators
Bereavement
We are privileged to be the first contact for bereaved families, offering support and advice during a difficult time.
For those patients who have no family, we ensure they receive a dignified and respectful funeral. We have strong links with the Medical Examiners service, coroners, and registrars. We also have close links with Mortuary teams to provide bereaved families and friends with the opportunity to say goodbye to their loved one.
The team
- Two senior bereavement officers
- Six bereavement officers
- Bereavement assistant
Sites
- Royal Derby Hospital
- Queen's Hospital Burton
- Samuel Johnson Community Hospital
- Sir Robert Peel Community Hospital
- Florence Nightingale Community Hospital